HELP CENTER

TopGrowShop.de Help Center

Order Support

  • How to order: Visit www.topgrowshop.de, select products and complete checkout

  • Payment methods: Credit cards, PayPal, bank transfer

  • Order changes: Contact info@topgrowshop.de within 24 hours with order number

Shipping Information

  • Delivery areas: Germany, Netherlands and all EU countries

  • Germany: 1-3 business days

  • Other EU: 3-7 business days

  • Tracking: Provided for all orders

  • Issues: Report damaged/missing items within 48 hours

Returns & Refunds

  • Return period: 14 days for unused items

  • Process: Email for return authorization first

  • Refunds: Processed within 5 business days (excluding shipping costs)

Product Support

  • Growing guides available on website

  • General advice provided (no strain-specific guidance)

Contact Us

  • Email: info@topgrowshop.de (24-48 hour response)

  • Phone/WhatsApp: +49 123 456 789 (Mon-Fri 9AM-5PM CET)

  • Social media: @topgrowshopde

Important Notes

  • Products for legal horticultural use only

  • Customers responsible for complying with local laws

  • Full legal details on our Disclaimer page

For more help, visit our FAQ section or use the website search function.

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